Frequenly asked Questions



A comprehensive list of questions and answers divided into key categories - if you can't find the answer to a question, don't hesitate to contact us.



 










Account Creation



What is RIPText?
RIPText (Rapid Internet Protocol Texting) is a simple SMS messaging service.
Who can use RIPText?
Anyone, anywhere in the world - all that is required is an Android based handset (Apple IOS coming soon) and a connection to the internet (Mobile data or wifi).
Does RIPText send messages over the internet?
No - RIPText utilises 3 class A switches to send SMS over global interconnect SMS networks. We use a tiny piece of broadband to verify and authenticate the user as part of our security measures.
Is RIPText a replacement for 'WhatsApp'or other 'IM' services?
No - There are many occasions when you simply can't use your 'IM' service, and you need to send a regular SMS. RIPText has been designed to enable you to send a normal text message at a highly reduced rate instead of sending it via your mobile operator.
My carrier gives me free SMS?
That is great - keep using them. RIPText is for those that don't get inclusive or discounted SMS's in their call plan, and there are millions of people all over the world where this is the case. RIPText offers one all inclusive low rate to any destination and has seen savings of well over 160% against some carrier rates.
How do I get started?
Simply register HERE - Once registered you will be able to top up your account, download and install the RIPText application and start sending texts.... it's that simple!

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Topping up



How do I top-up my account?
Simply log into your account HERE, select the amount you wish to top-up, and press the paypal button. You can pay with PayPal, a Credit Card or a voucher.
How do I see my balance?
Log into your account HERE. You can see your balance on the Dashboard.
Can I set a low balance alert?
At the moment no, but we are working on it and hope to release this shortly.
Can I see a list of my top-up's?
Yes - a full list of top-up's can be seen on your account dashboard. In addition you can see a full history of SMS's sent on the history page.
I have been given a voucher - how do I use this?
Log into your account HERE, then enter the voucher code in the box provided and press REDEEM. Your account will be credited with the amount of the voucher. You can only redeem one voucher, but you can get more FREE text credits by getting friends and family to redeem vouchers on their accounts, which will automatically top-up your account with the same amount of credit as the redeemed voucher - for more information see HERE

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Installing & Configuring App



What is the RIPText app?
It is an application (currently only available on Android) which will manage all your received and sent SMS's in one convenient place.
Why do I need the RIPText app?
The application is the conduit to your SMS's reaching our equipment and systems, without it you would not be able to send text messages through ourselves at the teriffic price we offer.
How do I download the APP?
The App is currently only available for Android handsets and is available from the Android Google Play site. Simply log in to Google Play and search for RIPText - follow the nomal download and installation instructions.
What support do you offer?
A full range of support is offered from User Guides Here, to email and telephone support. We are constantly looking at ways to improve the application and our overall service and your feedback, good or bad is important to us.

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Using the App



Do you have any user guides?
Check out our User Guides page HERE for support. In addition take a look at our latest overview video on YouTube HERE. RIPText is really simple to use and operate
Where can I get help and support?
A full range of support is offered from User Guides Here, to email and telephone support. We are constantly looking at ways to improve the application and our overall service and your feedback, good or bad is important to us.

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Using the Portal



What is the RIPText Portal?
This is the area on the internet where you can view and edit your personal details, plus check your balance, top-up your acccount and view SMS history.
Where do I get help using the RIPText portal?
A full range of support is offered from User Guides Here, to email and telephone support. We are constantly looking at ways to improve the application and our overall service and your feedback, good or bad is important to us.

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